Contact-center is one of the main opportunity to create channel of comfort communication between company and its clients. Company should be available for consulting and solving client problems with all possible communication channels 24/7 if needed.
Contact-center infrastructure building may be nontrivial task for the company. Pre-project research and architecture design mistakes will cost low productivity, unstable connections and/or futher development.
Company CodeIn can help you to create infrustructure, develop and integrate, deploy all software you need to start contact center work. Every service from list above can be provided within complex project of software development from scratch or separately if you need use our team expertise in your own projects.
Integration with CRM/ERP
Development, integration, deploying software
Optimal complex solution creating
Consulting at stage of pre-project reasearch, technical requirements list creating
Finding best connection channels, hardware facilities specification, building analytics
We use different products when building contact-centers
Cisco – The most powerfull and stable solutions. Wide range of hardware and software
products. Industrial standart solutions.
Asterisk – The most popular solution between open source contract-centers.
A huge amount of tweaks, a lot of additional modules allows to make best configuration for client purposes. Freeswitch – Open source phone platform, that have several advantages and can be best choice in some cases